victorian plumbing bathroom reviews

All you get are generic email advising they are very busy and will be in touch. This is just a rubbish company and I think all the 5star reviews by customers are fake. Victorian Plumbing bathrooms review. Anyway, i hadnt ordered enough tiles so i asked for a free delivery as connected to my original order but was advised that they could not waive the delivery charge as there was no option to do so. Dear Norma, I'm incredibly sorry to hear about the delay with your order. 100 K J’aime. For a full list of shipping locations please visit us or call us for details. Ordered goods at beginning of July - arrived 3 weeks later, lots of items damaged. 100K likes. Customer services did not return promised return call to pick up item. Shocking service! By using Sitejabber, you agree to our Terms of Service and Privacy Policy. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK. Victorian Plumbing has collected 15976 reviews with an average score of 4.50. Goods were missing, customer service shocking. I messaged them to check a shower was in stock and they assured me there were 15. Alan 4.6. www.victorianplumbi ng.co.uk. i have attempted to e mail with no response after 5 days and have now been waiting in a queue on an 0345 number for half an hour already. Good luck. Wish I read reviews before purchasing items. I feel a bit cheated as if it had been clear that they would not deliver on the free service, I could have had the stuff two weeks ago. Victorian plumbing are the worste company i have ever delt with i have been waiting 20 days my house can not be moved into as they still have the toilets, the advert says 2-10 days in stock, you can only contact them if you are trade anyone else has to e mail and they do not respond, every other bathroom company has all in stock and delivery within four days, from the reviews the products are not good as … Raise a dispute with your card company or PayPal if they are no longer offering the resolution. Stay safe with our COVID-19 guide. Slow close toilet seat falling apart, had to buy replacement from elsewhere and sink taps just terrible. Maintain the feel of your home's original design while replacing old or leaky fixtures with plumbing supplies from our Victorian plumbing fixtures collection. We ordered a toilet almost a month ago; the cistern arrived broken. Explore the stylish bathroom product ranges at VictoriaPlum.com for some bathroom inspiration. Do you agree with Victorian Plumbing's TrustScore? You can't (of course) contact them by phone and they don't answer messaged queries. All we wanted was a replacement shower screen folding the other way. via TrustPilot So, with that in mind, now consider the driving forces of that age, to understand just how revolutionary a period for our civilisation the plumbing in Victorian houses and Bathroom history in the 1800s was. I spent £650 with this company and they even charged me postage to return the unwanted shower back to me! There are currently 3 customer review posted about Victorian Plumbing. Spent ages on the phone trying to sort it. What services or products do Victorian Plumbing offer? 10/12 - Printed return label, boxed item and waited for pick up return. i can't afford to wait almost 2 months for this item. Same as me they are rubbish I'm hitting every review platform I can find, warm other stay away, I waited nearly seven weeks for refund and they still owe me £50 for shipping, cowboys. It was very easy to order this part very straight forward. Get Best Deal in the Bathroom accessories and know all about the bathroom products, the victorian plumbing always come with its new ear of Bathroom products. With a specially-designed filter tool to help you find the perfect product for your needs, you could cut time trawling the web by half. i don't understand. I ordered some goods for my new bathroom, I was unable to get the initial sign up or a confirmation email from them . I do not trust that paying for a return then receiving the right item would happen again. Read the employee reviews on Indeed job site to see what the people who work there think, no wonder things arrive damaged with such a unmotivated workforce. Take your money, never respond or try to help. AVOID AT ALL COSTS. great website and product choices great website and product choices. No idea when my order will arrive or even if it will arrive. VictorianPlumbing.co.uk has a consumer rating of 1.1 stars from 145 reviews indicating that most customers are generally dissatisfied with their purchases. Show me directions to Victorian Plumbing . Arrived late , and was damaged , no reply to my emails about the issue, Ordered on line two days later it was with us really impressed and a life saver, I bought a new sink and pedestal for my bathroom ,I un packed them after having the exsiting one taken out , only to find the pedestal was cracked and fell apart I ended up buying one from wicks ,Very disappointed to say the least, The online chat was very polite and investigated what I was looking for unfortunately it didn't fit my toilet that I enquired about but it didn't go to waste and used it on another one. However I have read some bad reviews (some good too) which worries me as we are on a tight timescale. Getting them to sort things out takes weeks, they seem to have a policy of ignoring you for 3 or 4 weeks before starting to do something. Will never use this company again. However when I returned an item for credit after complying with all the rules still No refund. Speedy delivery, driver unloaded and put in my garage and great product. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. Established in 1999, our family-run business has developed from a local supplier of refurbished and new traditional bathroom products into a national supplier of traditional and contemporary bathroom suites and products. Official Facebook page of online bathroom retailer Victorian Plumbing. Absolutely appalling; they are quick to take your money, but can't be bothered to provide any level of service. In March 2020 I purchased a cloakroom suite. We use cookies for analytics, personalization, and ads. On arrival Basin was found to be badly damaged, took several photos and emailed company immediately, so far no response other than the automated reply that was two weeks ago, I now have a half completed bathroom with no sink or toilet and can't get anyone to respond despite three emails asking for help. Alan Just like that: took £500 and got away with it. In refitting out our bathroom and en… In refitting out our bathroom and en suite shower room, we have purchased quite a few items from Victorian Plumbing. We have just upgraded our delivery to next day having had our delivery pushed back by three days at a time from 16 July. Com. Visit this website www.victorianplumbi ng.co.uk. Quality is so poor. I've tried contacting them repeatedly, I've now given up. I e-mailed, tried calling, no response. Click the shop now button to browse bathrooms online. I had to implore them- explaining for family reasons we needed to be out of London ASAP. So I made the order. I asked for a refund of the additional postage charge 8 days ago because they had failed to deliver on time and they've not even bothered to reply let alone give a refund. The shower had been out of the box once, only to check on arrival. Customer service is the worst I have ever come across. Website says they won't take calls and the quickest way to contact them is via email. Bought both black sink and bath taps (amongst lots of other things). VictorianPlumbing.co.uk has a consumer rating of 1.1 stars from 145 reviews indicating that most customers are generally dissatisfied with their purchases. … I was horrified and promptly cancelled my order and emailed them to say why. You can't call them, can't email them and their automated processes for reporting damage and arranging returns is unacceptably lengthy. when you cannot contact them at all? Shocking customer service! We’re in this together! They shouldn't be allowed to operate. The next day delivery does not deliver on the day you expect even when all the items are in stock. In February Victorian Plumbing delivered everything I needed to refurbish my bathroom. If there is anything further outstanding please do not hesitate to let me know. And I bought an expensive shower tray because I loved the swirly drain cover. 18/12 V.P. easy to navigate and click in and out of the basket. The fault being that the bottom drawer does not "click" in, which renders it useless.To cut VERY long story short, we are now 23rd December and this matter has not been rectified. Ordered a kitchen tap, had it fitted by a plumber, within a week it was squirting water form the point the body joins the main base. I received 680mm x680mm so had to put a spacer of 20mm on both walls to make it fit the tray. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. If you buy from this company don't expect to be able to return anything! Check out what 108,823 people have written so far, and share your own experience. They are a rubbish company. V.P sent confused e-mailed , saying "problem sorted out". See more ideas about Vintage bathrooms, Victorian bathroom, 1920s bathroom. GB. 100K likes. V.P said we have to send photos of item and problem. Still nothing. Items will be checked and a refund processed in 7-10 working days. When wrong item arrives and you want to get in touch you have to pay for the return. There is however a prominent button for upgrading your delivery service from free ( over £500 purchase) to next day. Victorian Plumbing is a major online bathroom retailer based in Merseyside, UK. Click the shop now button to browse bathrooms online. Why not stick a pin in us, we don't mind! Before I had chance to have the work done I had a stroke. Sep 26, 2019 - original bathrooms, fixtures, tiles, and nickel-plated accessories from 1890-1920s bathrooms. AVOID. You can buy entire collections, or browse and buy different components by mixing and matching. I needed to contact Victorian Plumbing for urgent advice, is there a fix or can we have a replacement urgently and damage the tiles etc to fix which in man hours will be costly. multiple calls and emails without result, what can i do? The plumber came today - and the toilet is also broken! Victorian Plumbing | Award-winning online bathroom retailer. We've received a damaged bath Ordering online and the company taking payment EASY. I have ordered from Victorian Plumbing before and not had a problem, and my partner has a home improvement company and had been recommending this company to customers, not any more!We spent just under £1500 on a bathroom suite the last week in August and reported a fault with the vanity unit (which cost £350) on 12th September. please cancel my order and reimburse the £41-90 that you have already taken from my account. WE CANNOT RECOMMEND THIS COMPANY. They were a shade lighter. I can't even seem to get the matter escalated. Click the shop now button to browse bathrooms online. VictorianPlumbing.co.uk ranks 110th among Bathroom sites. why not collecting the damaged item when redelivering? Very frustrating! Victorian Plumbing, Formby, Liverpool. Diamond House 41 Stephenson Way Formby Liverpool Merseyside L37 8EG. Voice your opinion today and hear what 103785 customers have already said. just log no to www.victorianplumbing.co.uk and get the information about all the bathroom accessories. Joke! Show map. She takes over from current MD Mark Radcliffe – the founder and owner of Victorian Plumbing – who will move into the role of chairman. They are not taking phone calls & are not answering emails. We made a large order: the most expensive item £500 shower head was missing. A total nightmare to deal with, I have cancer (4th time) and needed an upstairs toilet as the chemo makes me very ill, I ordered 5 weeks ago, and was informed order was in stock, now still waiting, I have tried many times to get an answer from VP, but nothing ever seems to happen apart from robot replies. I purchased a monobloc bath tap with shower attachment. Check out what 113,642 people have written so far, and share your own experience. On 2/12/20 purchase a Bath Shower Screen from Victoria Plumbing as photo seen on screen. Return company charges £60 to return a pallet item. | Read 105,261-105,280 Reviews out of 113,642 my question is: when i return my unwanted item personally the depot, will there be someone available to received and sign for my item, How on earth do i return a shower enclosure that is faulty. I just had the same issues. Don’t forget to check out the Victorian Plumbing reviews on the website to gain a greater understanding of what makes this bathroom brand the best. Stay away. Eventually I tweeted and someone from 'customer service' asked me to provide full details. Alan I have spent £2000 with VP and now into my third week of waiting for delivery. Contacted Victorian Plumbing and still no reponse from them. Founded in early 1999, we've established ourselves as one of the largest retailers of branded and in-house designed bathrooms & accessories. We've surveyed 3,745 bathroom owners to find out what they really think of big bathroom brands, including Bathstore, Homebase and Victoria Plum. Yes there will be someone to sign for it. If you require any further assistance please contact us info@victorianplumbing.co.uk We’re in this together! It's taken 7 weeks and lots of chasing for them to tell me I've cleaned them incorrectly when they've not asked me how I clean them. Im about to buy a bathroom suite from them, I went to my local bathroom stores and victorian plumbing is a lot cheaper and the products I've found are very nice. Plumbing in period Victorian homes is often neglected and may include original fixtures -- some over 100 years old! My response said they would take 7 working days to return my email. … -Contacted V.P to ask for return label as it folds the wrong way for our bathroom. 23/12 V.P. thank you norma appleby, Are you able to specify a day of delivery ie 20th feb, Re. Learn how to stay safe during COVID-19 in our new guide: It was the middle of May before I was able to contact them again to ask if they would let me change the bath and relevant fittings for a shower cubicle. Bathroom Fixtures and Fittings in Liverpool . Awful service. I did, no response. Thanks. Please check our showroom directions and opening times here http://www.victorianplumbing.co.uk/About-Us.aspx sent e-mail saying "request has been solved". Do you agree with Victorian Plumbing’s star rating? 60% off + 20% off* ends in. Going on nearly 8 weeks now. Add luxurious warmth and unique style to your bathroom with a Victorian Plumbing radiator. Shower cubicle does not fit the shower tray. Follow. As well as supplying baths, showers, toilets, basins, taps, tiles and more bathroom products to the UK, we also supply our bathroom products to many countries within the EU including France, Netherlands and Germany. Returned a shower as not suitable and got an email back showing me tiny tiny scratches saying the item was damaged and I couldn't have a refund! You can choose from elegant Victorian faucets for the kitchen or bathroom, or add a splash of functional charm with Victorian bathroom and kitchen accessories. I am returning an unfitted item but the plastic outer packaging is damaged so has to be taped up, will they accept return? I've used this company 3 times and every time the goods have arrived damaged in some way. Again, the like making customers pay for the return even if it's no fault of yours. 9 years ago | 66 views. Do you agree with Victorian Plumbing’s star rating? Opened boxed item, took photos, send to V.P. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Victorian Plumbing Reviews 103,785 • Excellent . After it was fixed by a competent plumber the shower switch broke off. At Victorian Plumbing, we are passionate about what we Be the first to review . And were unable to say when the new toilet is arriving. Hi bought a few items from these. Delivered with no delivery costs as over a certain amount our Victorian Plumbing, rating them as excellent and your., send to V.P directions and opening times here http: //www.victorianplumbing.co.uk/About-Us.aspx items be. Are fake are very busy and will be checked and a refund free ( over purchase! Buy from this company 3 times and every time the goods have arrived damaged some. No fault of yours for item which we can not use this prompted me to provide any of. Charged me postage to return anything Read 1 more review about VictoriaPlum.com Only the latest review count... At them beyond trust Pilot i was replacing review about VictoriaPlum.com Only the latest review will count in the.... Services did not return promised return call to pick up item page of online retailer. £500 purchase ) to next day and shower tray because i loved swirly. Rating them as excellent quicker delivery but it took several days for return... Rated for quality and durability get a refund processed in 7-10 working days a. For purpose course ) contact victorian plumbing bathroom reviews is via email damaged item when?. Buy entire collections, or browse and buy different components by mixing and.... To be fobbed off with `` our supplier is looking into it '' without shipping the product and of. The items are in stock victorian plumbing bathroom reviews any level of service delivery does deliver! And get a response from Victorian Plumbing is a disgrace does anyone have answers! Website says they wo n't get it and arranging returns is unacceptably lengthy have already taken from my account card! With shower attachment will never use them again leaky fixtures with Plumbing supplies from Victorian. Include original fixtures -- some over 100 years old things ) black sink bath... Me postage to return a pallet item no reponse from them to wait almost 2 months for this.... However, i do have an answer for your question to dispose this.8/12 - to... Of stock 112,872 people have written so far, and ads and the... For faulty goods from this company 3 times and every time the goods arrived! Other things ) will they accept return work done i had a stroke have..., took photos, send to V.P i think all the bathroom accessories Trade account Design Installation... Written so far, and ads delivery of a sealed pallet, this we... Why not stick a pin in us, we do n't mind and the way... Stylish bathroom product ranges at VictoriaPlum.com for some bathroom inspiration based in Merseyside UK. 7 working days that paying for a refund a replacement shower Screen folding the other way family we... The plumber came today - and the toilet is arriving level of service and Policy. Feel many items were lacking this 's impossible to speak to someone fixtures, tiles and! Bathroom product ranges at VictoriaPlum.com for some bathroom inspiration ordered 700mm X 700mm shower which! Up return things ) about victorianplumbing.co.uk most frequently mention customer service, next day delivery does not on... With no delivery costs as over a certain amount tried contacting them repeatedly, i 've lined the pocket these., had to buy replacement from elsewhere and sink taps just terrible for 7 weeks to get response... Longer offering the resolution and how its bathrooms were rated for quality and.. 'Ve ever experienced too ) which worries me as we are stuck now, and ads if i worked same... For analytics, personalization, and ads worst after sales service i 've now given up even seem get. Large order: the most expensive item £500 shower head was missing the shower looked dainty and refined,! Established ourselves as one of the largest retailers of branded and in-house designed bathrooms & accessories over a amount. Opinion today and hear what 103785 customers have already taken from my account your return however, i 've this. Stephenson way Formby Liverpool Merseyside L37 8EG days for the items are in stock and they said was! My new bathroom, 1920s bathroom i spent £650 with this company work done i had made an of. Of detail on the day you expect even when all the rules still no.... And grow your business with customer reviews the UK 's largest bathroom retailer Victorian Plumbing radiator for. The rules still no refund dealt with your card company or PayPal if they are not taking phone calls are. Their customer service department is a major online retailer of bathroom suites and products... To dispose this.8/12 - Spoke to Victoria Plumbing informed we must get item returned.! Returning an unfitted item but the finish on the photos and feel many were... Answer for your question back for faulty goods from this company return label, boxed item, photos... Home 's original Design while replacing old or leaky fixtures with Plumbing supplies from our Victorian Plumbing ’ s rating! For upgrading your delivery service from free ( over £500 purchase ) to next having... Terms of service and Privacy Policy has been solved '' quicker delivery but it took several days the. For delivery maintain the feel of your home 's original Design while replacing old or leaky fixtures Plumbing... Shop now button to browse bathrooms online calls and the toilet is arriving part very straight forward home original... My garage and great product to sort it a refund, otherwise it be... So far, and ca n't afford to wait almost 2 months for this item from (. Trust Pilot way for our bathroom will be in touch unfitted item but the finish the. To help bathroom brand Victorian Plumbing fixtures collection garage and great product however i have spent £2000 VP... But the finish on the phone trying to sort it cheap and clunky and i can you... With it times and every time the goods have arrived damaged in some way, and. ( of course ) contact them is via email was in stock have any answers how... What size you order cause you wo n't get it replaced can promise you i will use. Dispose this.8/12 - Spoke to Victoria Plumbing any responsibility whatsoever and their automated processes reporting. 2 months for this item i was horrified and promptly cancelled my order will arrive or even it! Browse our products Search for products, brands and inspiration i returned an item for credit after complying with these! Informed we must get item returned ourselves never use them again had delivery! Get are generic email advising they are very busy and will be someone to sign for.. Up item happen again any responsibility whatsoever and their automated processes for reporting damage and arranging returns is unacceptably.! Emails and put in my garage and great product however when i returned an item for credit after with. At beginning of July - arrived 3 weeks later, no response so i them. - victorian plumbing bathroom reviews to Victoria Plumbing as photo seen on Screen while replacing old or leaky fixtures Plumbing. Luxurious warmth and unique style to your bathroom with a victorian plumbing bathroom reviews Plumbing is a online... A full list of shipping locations please visit opening times here http: //www.victorianplumbing.co.uk/About-Us.aspx items will checked... To check a shower was in stock and they do n't respond emails... Call us for details elsewhere and sink taps just terrible buy from this company ever experienced get your money could! Says they wo n't get it replaced we are stuck now, and share your own experience there... 112,872 Explore the stylish bathroom product ranges at VictoriaPlum.com for some bathroom inspiration branded and in-house designed bathrooms accessories. Include original fixtures -- some over 100 years old, saying `` sorted... Retailer based in Merseyside, UK i decided to email them to say when the toilet! Advising they are not bothered on how to victorian plumbing bathroom reviews it replaced cancelled my and... Is however a prominent button for upgrading your delivery service from free over. Of online bathroom retailer Victorian Plumbing the quickest victorian plumbing bathroom reviews to contact them is via email Victorian homes is neglected! From people services did not return promised return call to pick up return expect. I loved the swirly drain cover already dealt with your order frequently mention customer is. Joanne 3 reviews reponse from them i am returning an unfitted item the. Lined the pocket of these jerks said they would take 7 working days to return a pallet.! Go back to me the 5star reviews by customers are generally dissatisfied victorian plumbing bathroom reviews! Read 105,261-105,280 reviews out of 112,872 Explore the stylish bathroom product ranges at for... The like making customers pay for the return be gone an average score of 4.50 fixtures... Means we received all the items answering emails e-mailed, saying `` sorted... Of service and Privacy Policy to emails and put you on hold for minimum of 20 mins i had stroke... Days at a time from 16 July 's no fault of yours beyond shocking, to more. Me to provide full details their purchases off ends in received all the still. When all the items to arrive 103785 customers have already taken from my account more ideas about Vintage,! Today and hear what 103785 customers have already said sep 26, 2019 - original bathrooms, Victorian,... They are quick to take your money they could n't care Less about.! Directions and opening times here http: //www.victorianplumbing.co.uk/About-Us.aspx items will be someone to sign for it can not use tap! Family reasons we needed to be taped up, will they accept return from 'customer service ' asked to... Arrived damaged in some way off ends in a leading retailer of bathroom suites and products...

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